Energy Consultancy
Switch To The Best Business Energy Price
Our Approach
- At Utility Genie, we take a holistic approach to energy management. We start by analysing your energy usage and identifying areas for improvement. Then, we design and implement customised procurement solutions that are tailored to your unique needs. Finally, we provide ongoing support to ensure that you receive accurate bills from your supplier every month, no matter how many sites you own.
Our Expertise
- Our team of energy management experts has decades of combined experience in the industry. We have worked with businesses of all sizes and across a wide range of industries. We stay up-to-date on the latest trends and technologies in energy management to ensure that our clients always receive the best and most innovative solutions.
Our Results
- At Utility Genie, we measure our success by the results we achieve for our clients. We have helped businesses save millions of pounds on their energy bills and reduce their carbon footprint by thousands of tons. We are proud of the work we do and the positive impact it has on the environment whilst lowering your costs whenever we can.
Our Trusted Energy Partners
How does Utility Genie work?
Initial Call
We speak to you to understand what you want for your business, whether that be direct debit payment, cheaper pricing or an account manager on the other end of a phone. You send over a copy of your most recent bills or a spreadsheet detailing out the required information and the team get to work on our proposal.
Analysis
Our energy audits provide a comprehensive analysis of your energy usage. We identify energy savings opportunities to reduce your energy consumption and lower your energy bills which will be put together in a proposal for your business.
Proposal
A call or meeting is organised to run through the different options we can provide your business and a strategy is decided for us to progress together.
Contract the Savings
All the contractual documents are agreed, which will consist of a Letter of Authority and Supply Contract.
Energy Management Solutions for Businesses
Our mission at Utility Genie is to help businesses reduce their energy consumption and costs through smarter procurement of electricity and gas. We leverage our knowledge in the sector to drive down costs, while ensuring if possible to use cutting-edge technologies and industry expertise to provide customized energy management plans that meet the unique needs of each of our clients. Our services include energy audits, bill management, credit analysis, procurement, bill monitoring and analysis, and implementation of energy-efficient technologies to optimise your companies costs relating to energy. Let us help you maximize your energy efficiency and save money on your energy bills.
Frequently Asked Questions
What if my supply address is wrong?
Before you sort any change of address, you need to make sure the right meter is being billed. If the MPAN on your electricity contract and the MPRN on your gas contract match the meters at your address, the correct meter is being billed. This means you’ll need to get in touch with your supplier to change the address.
Once you’ve let your supplier know, they can ask for the information on the national database to be changed.
It’s probably worth checking your details with Royal Mail too. This will help make sure that your contract and any other letters from your energy supplier get sent to the right address.
When is my contract start date?
The quickest way to find your contract start date is to check the welcome email from Bionic. This will be sent on the same day you sign your contract.
Remember to check your junk folder. If it is in your junk, mark it safe so no more emails from Bionic end up there.
If your start date has already passed but you’ve not heard from us or your supplier, please get in touch with us on Live Chat. This is open from 9am to 5pm, Monday to Friday.
I thought my contract was going to start earlier or as soon as possible?
If you sign a new energy contract while your existing one is live, this new contract will start as soon as your current one ends.
If your current contract has ended and there are no objections from either supplier, it should take 30 to 35 for your new contract to start. This is because of the process suppliers must go through when applying to take over an energy meter.
We’ll do everything we can to speed things up, but if you’re not under contract with your current supplier, you should expect your new contract to start about a month after you’ve signed it.
If it’s been more than 35 days and your contract still hasn’t started, get in touch with us using Live Chat. This is open from 9am to 5pm, Monday to Friday.
Can I cancel my energy contract?
Business energy contracts are legally binding. Once you’ve signed, you can’t usually cancel or amend the contract terms.
Unlike domestic energy contracts, business energy contracts have no cooling-off period. You’re committed to your new contract as soon as you sign it.
This is standard practice across the business energy industry.
A contract might be cancelled if an error in the setup process can’t be put right. But this is rare and the decision is made by the supplier(s) involved.
It’s important to make sure you’re happy with the terms of your energy contract before you sign.
If energy prices come down, can I have a new contract?
Business energy contracts are legally binding. Once you’ve signed, you can’t usually cancel or amend the terms. This also means your supplier is committed to supplying energy at the rates you agreed.
Price volatility in 2022 saw prices rise and fall sharply. This was a very unusual situation. Prices usually increase gradually over time, meaning you could pay less by fixing your rates.
Fixing your rates is also the only way to protect against price volatility and usually protects against price rises. But it does come with the risk that you could pay higher rates if prices drop.
What if I need a copy of my contract?
When you sign your contract, you’re given the option to download a copy. Don’t worry if you didn’t do this, we will have a copy that we can send to you. Please contact our Customer Service Team.
Does the energy price cap apply to businesses?
No, there is no price cap on business energy rates. It only applies to domestic rates.
Business energy is different to domestic energy. There’s no price cap and no cooling-off period, so you need to be sure you’re happy with your contract before you sign it.
How can I submit a meter reading?
If you need to give a meter reading, you can usually do this in your account on your supplier’s website.
If you can’t log in or you’re struggling to give your supplier a meter reading, one of our experts will be happy to help. Get in touch by Live Chat. This is open from 9am to 5pm, Monday to Friday.
Why am I still getting bills from my old supplier?
The main reasons for getting a bill from your old supplier are:
Your old supplier has sent a final bill. This is for any money you owe on your old contract. You’ll need to pay this as it’s the charge for the energy you used while you were with your old supplier.
When will my smart meter be installed?
If you need a smart meter fitting as part of your new contract, your supplier will usually be in touch at some point before or shortly after it starts. Suppliers often use third parties to install smart meters, so a different company might get in touch to arrange the fitting. If you’re unsure, check with your supplier before agreeing to any installation.
When will my smart meter be installed?
This should be fitted within 90 days (about three months) of your contract starting. If your contract hasn’t started yet (or has only just started) there’s no need to worry.
Where can I get energy quotes?
We only need your postcode to get started. We’ll then take a few more details to find the right quotes for your business.
Can I have an update on existing quotes?
We only need your postcode to get started. We’ll then take a few more details to find the right quotes for your business.
When should I start looking for quotes?
You can compare business energy quotes whenever you’d like. But you can’t usually sign a new contract until there are no more than ten months left on your current one.
It’s important to line up a new contract to start when your current one ends to make sure you’re not placed on your supplier’s more expensive out-of-contract rates
When you sign a new energy contract, it’s legally binding and there’s no cooling-off period. That’s why you need to make sure you’re completely happy with the rates and terms before you sign.
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Contact Details
help@utlitygenie.com
20 Berkeley Square, Westminster, London, W1J 6EQ, United Kingdom
We love our customers, so feel free to visit during normal business hours.
Opening Hours
Mon 09:00 – 17:00
Tue 09:00 – 17:00
Wed 09:00 – 17:00
Thu 09:00 – 17:00
Fri 09:00 – 17:00
Sat Closed
Sun Closed